Your privacy and trust are important to us, and this policy explains how we handle your information and communications preferences.

1. INTRODUCTION

HealthflowApp LLC ("we," "us," or "our") is committed to protecting your privacy and providing a safe, efficient healthcare experience. This policy explains how we collect, use, and protect your information when you interact with our practice through various communication channels.

2. CONSENT TO COMMUNICATIONS

When you provide your contact information through our website, patient forms, or in our office, you authorize us to contact you through:

• Text messages (SMS/MMS)
• Phone calls (including automated calls)
• Emails
• Patient portal messages

These communications may include:

• Appointment reminders
• Preventive care notifications
• Lab results availability
• Prescription refill reminders
• Healthcare information and updates
• Practice announcements
• Patient satisfaction surveys
• Billing information

3. YOUR PRIVACY RIGHTS

Under HIPAA and other applicable laws, you have the right to:

• Access your medical records
• Request corrections to your information
• Receive an accounting of disclosures
• Request restrictions on information sharing
• Receive confidential communications
• Opt-out of communications
• File a complaint with our Privacy Officer or HHS

4. INFORMATION WE COLLECT

We collect and maintain:

• Healthcare Information

• Medical records and history
• Treatment information
• Insurance and billing information
• Appointment history

• Contact Information

• Name and date of birth
• Phone numbers
• Email address
• Mailing address
• Communication preferences

• Website Usage

• IP address
• Browser type
• Device information
• Cookies and similar technologies
• Website interaction data

5. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide healthcare services
• Coordinate your care
• Send authorized communications
• Process insurance claims
• Improve our services
• Maintain security
• Comply with legal requirements

6. INFORMATION SHARING

We share your information in compliance with HIPAA and only with:

• Healthcare providers involved in your care
• Insurance providers for claims processing
• Technology service providers (with appropriate safeguards)
• Public health authorities as required by law
• Emergency services when necessary

We never sell your personal information to third parties.

7. DATA SECURITY

We protect your information through:

• Encryption technology
• Access controls
• Regular security assessments
• Staff HIPAA training
• Secure communication platforms

8. OPTING OUT

You may opt-out of communications by:

• Texting STOP to our messaging number
• Clicking unsubscribe in emails
• Calling our office at 844-VASFLOW
• Emailing: info@trinovamedical.com
• Updating your patient portal preferences

9. WEBSITE COOKIES AND TRACKING

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website traffic
• Enhance security

You can control cookie settings through your browser preferences.

10. CHILDREN'S PRIVACY

We do not knowingly collect online information from children under 13 without parental consent. For patients under 18, parents/guardians manage communication preferences.

11. UPDATES TO THIS POLICY

We may update this policy periodically. Updates will be posted on our website with a revised "Last Updated" date. Significant changes will be communicated through website notices, email notifications, office postings, or patient portal alerts.

12. CONTACT US

13. COMPLIANCE STATEMENT

14. DIGITAL CONSENT

By using our website and providing your contact information, you acknowledge this privacy policy and consent to receive communications as described above. Your consent is recorded with your IP address and timestamp.

To exercise your privacy rights or update your preferences, please contact our office.